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Personalization

Wilbert offers multiple ways to personalize a burial vault or urn vault with words, symbols, and images that speak of a singular spirit. Your loved one had a unique personality. The selections you make for the visitation and service should communicate that singular spirit. These choices ensure your loved one's memory is remembered for generations to come.

Services



Wilbert Funeral Service in Chicago (corporate HQ) has awarded Richards-Wilbert with "Ultimate Service Provider."  There are four service levels: Minimum Service, Basic Service, Premium Service, and Ultimate Service Provider. To be classified as an Ultimate Service Provider, one must receive at least 75 points out of 88 points; a higher score is attainable when bonus points are earned for exceptional achievements. Points are collected by category, including tents, chairs, greens, Wilbert Way, lowering device, vaults, employees, and trucks and delivery.


Set Up

Wilbert Way Ovation Set UpRichards-Wilbert offers two types of burial set ups, Wilbert Way (WW) and Above Ground with Lowering Device (AL). Both set ups consists of an above ground seal and a lowering device, also known as The Wilbert Way Lowering Device. The difference in the two set ups is in the placement of the vault and the vault cover during the funeral service.

The Wilbert Way Ovation set up displays the cover in front of the family.  The Ovation display is available for personalized vaults for the Venetian, Tribute, Triune Series, and the Wilbert Bronze.

Grass & Chairs
Grass and chairs are available as a standard service to families who would like a graveside service or an extra amenity at the burial site. Grass and twelve folding chairs will typically cover the gravesite area and will be neatly arranged under the tents. Richards-Wilbert manages the delivery, setup, and removal of the grass and chairs.

Tents
One 15x15 tent is set by  Richards-Wilbert Burial at the gravesite for funeral services. The tents cover the burial area and provide a comfortable place for families to gather during the funeral.

Nameplate
Nameplates give burial vaults a personalized touch. They are a standard feature on the Monticello burial vault and above. The nameplate includes the name of the deceased and the birth and death dates.

Grave Digging & Disinterment (available at Richards Wilbert - Roanoke Valley)
Richards-Wilbert provides grave digging & disinterment services. Richards-Wilbert, Roanoke Valley is fully equipped with a "backhoe" which significantly reduces the amount of time needed to prepare a grave. The grave digging service includes the opening and closing of the grave. If it becomes necessary to move a vault from one location to another, Richards-Wilbert(all locations) can assist with these services. We handle everything from locating the vault to relocating the vault to a new location.

Vault Transfer
Vault Transfer is a service available between Wilbert licensees and dealers.  Richards-Wilbert uses the vault transfer service when a burial request has been made outside of the licensee territory. The location of the cemetery is needed to determine the appropriate Wilbert licensee or dealer. Since the services offered by each Wilbert licensee vary, the licensees work together on a per burial basis to determine the services, such as tents, grass, chairs, and grave digging, that each licensee will provide for the burial.